Pre-Enrolment Information

IBI requires you to read our Pre-Enrolment Information pack including our Student Information Guide and our Policies & Procedures prior to enrolling
  • Student Information Guide
  • Students Enrolment Policy
  • IBI Refund Policies & Procedures
  • Assessment Policy
  • Fees & Charges Policy
  • Complaints & Appeals policy
  • Monitoring Course Progress
  • Policy Training Design Delivery
  • Completion within expected Duration Policy
  • IBI Hardship Declaration
  • Recognition of Prior Learning
  • Training Package Transitional Arrangements

    Compliants and Appeals

    Please read our policy in this area and call IBI if you have any further questions.
    Furthermore, please visit, Australian Skills Quality Authority (ASQA) website which contains information about making a compliant which can be found at

    Please note that ASQA can only deal with complaints that concern:
    1. the information provided by an RTO about its course/s
    2. the delivery and assessment of training received
    3. the qualifications issued or to be issued.




    “All IBI Students are regarded as undertaking their course by distance education. However, and in addition, as a value-added learning tool, Students may have the option of attending our face-to-face classroom workshops that are moderated by IBI Training Consultants responsible for delivering and assessing skills and knowledge outcomes. Classroom Workshops are conducted strictly on a “sufficient-numbers” basis and are subject to cancellation or rescheduling if the required sufficient number of attendees is not met.
    Further, students undertaking their distance education via online delivery do not have the option to attend classroom workshops.”


    *The student tuition fees as published are subject to change given individual circumstances at enrolment